All Systems Operational
Uptime over the past 90 days. View historical uptime.
KUARIO Platform Operational
90 days ago
99.99 % uptime
Today
Core API ? Operational
90 days ago
100.0 % uptime
Today
Payment API ? Operational
90 days ago
100.0 % uptime
Today
Print API ? Operational
90 days ago
99.97 % uptime
Today
Monitoring API Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Business Portal ? Operational
90 days ago
100.0 % uptime
Today
Personal portal ? Operational
90 days ago
100.0 % uptime
Today
KUARIO Website ? Operational
90 days ago
100.0 % uptime
Today
KUARIO Apps ? Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
99.92 % uptime
Today
E-Mail service ? Operational
90 days ago
99.97 % uptime
Today
MQTT Service ? Operational
90 days ago
99.79 % uptime
Today
App notification service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023
Print API performance degradation
Resolved - This incident has been resolved.
Jun 8, 17:48 CEST
Monitoring - We are monitoring the Print API, as it suffered from degraded performance.
Jun 8, 17:44 CEST
KUARIO Manager update (2.23.0)
Completed - The scheduled maintenance has been completed.
Jun 8, 17:38 CEST
In progress - -
Jun 8, 17:37 CEST
Update - -
May 16, 11:25 CEST
Scheduled - We are adding new functionality to the manager. The changes in the manager appear instantly after the update by refreshing your browser window. The manager will be available in the meantime.

Added
- Token value input for EasyPay sites.
- Total coin quantity in paybox.
- Show current site currency in site information screen.

Changed
- Enable outlet options for inherited outlets in the outlet overview.

Fixed
- Default Locker product endtime dates.
May 16, 11:23 CEST
Jun 7, 2023
Notification of change in KUARIO outlet activation
Completed - The scheduled maintenance has been completed.
Jun 7, 08:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 CEST
Scheduled - We are writing to inform you of a change in the KUARIO platform regarding the activation process of KUARIO outlets.

As of June 7th 2023 it will no longer be possible to accept any transactions before a beneficiary (merchant) is fully financially onboarded. Financial onboarding means that a beneficiary (merchant) has successfully completed Oonex’ KYC process. KYC stands for “Know Your Customer” and is mandatory for banks and financial institutions to confirm the identity of the organizations and individuals they do business with and to ensure that these entities act legally.

As a regulated agent of Oonex, KUARIO is subject to the same laws and regulations as banks and financial institutions. As a result, KUARIO is obliged to complete Oonex’ KYC process before transactions at a beneficiary (merchant) can be accepted. This has implications for the activation process of KUARIO outlets.

New outlets for new beneficiaries (merchants with payment) will not accept any transactions until KYC has been successfully completed. Due to this rapid adjustment, it is not possible to communicate this clearly via the KUARIO manager or the KUARIO outlet. A general message will appear on the KUARIO manager: “Error while adding this new outlet! No new outlets can currently be added for this site because the Know Your Customer (KYC) process has not been completed. Please, finalize the KYC process first”.

As far as already activated KUARIO outlets of beneficiaries with payment who have not yet successfully completed Oonex’ KYC process are concerned, the situation remains unchanged. However, within 60 days, the beneficiary must have completed KYC. We will ask these beneficiaries to complete the process. If this is not successfully completed within 60 days, we will deactivate the KUARIO outlets until KYC has been successfully completed.

We trust that we have fully informed you about this.
The KUARIO Team
Jun 5, 17:48 CEST
Jun 6, 2023
KUARIO Print Outage
Resolved - This incident has been resolved.
Jun 6, 15:58 CEST
Investigating - We are currently investigating this issue.
Jun 6, 15:43 CEST
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

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